The EDGE Executive Team
Meet the experienced executive team that will ensure your building is looking it’s best day in and day out.
Rick Gramhill – Owner
Rick Gramhill, Owner/President of EDGE Building Services began his career in the janitorial industry in 1991 by taking a grass-roots approach in starting up Care-Takers Building Maintenance, Inc. Care-Takers went on to blaze a trail in quality and customer service that created a nearly unmatched formula for success. Rick made the difficult personal decision in 2005 to sell Care-Takers to a Minnesota based firm. He continued to lead the company until his resignation in late 2008.
In early 2013, Rick utilized his experience from inception-to-sale of Care-Takers to create his next business model now known as EDGE Building Services, Inc. Rick then began carefully selecting talent from both janitorial and non-janitorial industries thus building a diverse and multi-dimensional management team with a combined total of well over 75 years serving clients in the Phoenix metropolitan area
In his spare time rick enjoys spending time with his kids and playing hockey
Gina Rouban – General Manager
Gina Rouban is the General Manager at EDGE Building Services. As a graduate of the W.P. Carey Business Program / School of Global Management and Leadership at ASU, Gina began her career in Property Management transitioning into a successful marketing and account management role for one of the largest national providers of commercial restoration and reconstruction. After several years as a national account manager, Gina returned to her passion,
which entails working for a local Phoenix based company with a significant involvement in the Arizona Real Estate Market.
As General Manager, Gina oversees all aspects of management, strategic planning, operations and sales for EDGE Building Services. She works around the clock as a support to the EDGE team and ensures Contract compliance and execution.
Gina is actively involved on both a national and local level with BOMA, IFMA, NAIOP, and USGBC. She is on the Board of Directors in IFMA and chairs the Social Events Committee. She also chairs the Communications Committee for BOMA Greater Phoenix.
Gina resides in Downtown Phoenix and is strong believer in the growth of the central corridor and the downtown Phoenix community. She is an advocate for local business and enjoys the eclectic nature of the city and the many businesses that call Phoenix home.
Javier Diaz – Vice President of Operations
Javier Diaz is the Vice President of Operations. He has been with Edge Building Services since 2017 and has been in the building service industry for over 20 years.
Aligning with the overarching company goal of continuously improving customer service, Javier's focal point has been on creating operational efficiencies in order to improve services. He successfully implemented an entire operational restructure plan resulting in additional time account managers can spend in the buildings, allowing them to center their attention on quality and service.
In his spare time, Javier enjoys spending time with his kids and getting to know all the beautiful golf courses Arizona has to offer.
Kyle Fouse – Client Services Manager
Kyle R. Fouse is a Client Services Manager at EDGE Building Services, joining the company in 2015. In his position as a member of EDGE’s management team, Kyle is deeply committed to ensuring positive relationships and effective operations for the clientele he works with and supports. His responsibilities include customer service, proactive quality control and contract compliance. In addition to working directly with clients, Kyle holds an influential role in business development through promotion and marketing efforts. The experience gained throughout the multiple facets of his involvement with the company is rewarded through the lasting friendships and business partnerships he cultivates. Prior to joining EDGE, Kyle attended the University of Wisconsin-Milwaukee before roles in commercial real estate management and insurance case design. Kyle resides in Phoenix, Arizona and enjoys spending time with his three dogs, going to festivals and concerts, skiing, biking and hiking.
Molly Phalen – Client Services Manager
Molly Phalen is a Client Services Manager at Edge Building Services. She has her Bachelors of Liberal Arts and Sciences from Arizona State University. She has a strong background in helping others in both an academic and professional setting.
As a Client Services Manager Molly is committed to creating positive relationships and reliable service to every client she works with. Her responsibilities include customer service, proactive quality control and contract compliance. She enjoys being in regular communication with her clients and making sure to provide the best service possible.
Molly spends most of her personal time outdoors, either riding mountain bikes in her local city of Tempe, or paddle boarding on one of the beautiful lakes around the state. She also enjoys traveling to areas where she can be outdoors, biking, camping and hiking.
Oscar Palencia – Director of Operations
Oscar attended college for four years in Guatemala, pursuing an accounting degree. He then moved to the United States and began working in the janitorial industry. Over the next four years, Oscar learned everything about carpet and floor cleaning. He realized that the years in college and computer classes paid off as he was quickly promoted within each organization he joined. Oscar worked for a large cleaning company and moved up to area manager, district manager and finally regional manager. During this period, Oscar managed over ten million dollars of revenue a year.
Oscar brings over twenty-five years of experience in the business to EDGE and as Director of Operations oversees all night operations. During his time with EDGE, Oscar helped the company triple in growth. Oscar enjoys working with the EDGE team every single day and is looking to see it grow even more.
Ever since he was fifteen, Oscar loved to drive motorcycles and even participated in a few motocross competitions with not much success. After a few broken bones, he decided to try soccer instead, along with a few other sports. In the end, he figured out that computers were a better fit as a hobby. Oscars enjoys learning new systems and computer software.
Heather Owens – Director of Administration
Heather began her career employed by large organizations such as Nissan, Bank of America and Cushman and Wakefield where she held positions in administration, office and project management. In 2001, she opted for a career change and went to work for a locally-owned/Phoenix-based janitorial company as their Client Services Manager and ultimately the Director of Client Services before leaving the company in 2013.
Heather remained on the client services side of the business when she joined EDGE later that same year. Soon after, she elected to go back to her roots as EDGE’s Director of Administration. While her
day-to-day focus has shifted from client services to internal process/procedure, employee relations, etc., Heather continues to provide back-office support in the contract phase and initial onboarding of new business.
In her spare time, Heather enjoys hanging out with her dogs, tackling the occasional home improvement project, gardening and working out.
Erin Bridges – Client Services Manager
Erin Bridges is a Client Services Manager at Edge Building Services. She has a background in property management and customer service.
As a Client Services Manager Erin is committed to creating positive relationships and reliable service to every client she works with. Her responsibilities include customer service, proactive quality control and contract compliance.
Erin spends her free time adventuring outdoors. Her hobbies include riding bikes, stand up paddle boarding and camping.
Ian Phalen– Purchasing Manager
Ian Phalen joined EDGE Building Services as Purchasing Manager in January of 2017. Drawing on his 8+ years of Supply Chain Management in Commercial Aerospace, working hand in hand with companies like Boeing, Ian’s main focus is Vendor relations. Maintaining strong communication and healthy partnerships with all EDGE vendors, Ian helps to drive positive outcomes in inventory management, ordering, pricing, and installation coordination. Ian is always learning about new products, practices, and technologies keeping the company on the 'cutting EDGE of clean'! In addition to his role in Purchasing, Ian is also responsible for all of EDGE’s Fleet Vehicles. Ian ensures vehicle maintenance is kept up to date so that the EDGE teams can reach our clients with confidence and in style. Ian is a rare Arizona native! When he isn’t having fun buying things for EDGE, he is either at the gym, attending local rock shows, golfing, or binge-watching X-files, Buffy The Vampire Slayer, Friends, or Seinfeld!
Xochitl Maldonado– Hiring Manager
Xochitl is the Hiring Specialist for Edge Building Services. Xochitl has many years of experience in administrative services and has been with Edge since 2015. In her role as the Hiring Specialist, Xochitl builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites. When Xochitl isn’t at work, she enjoys spending time with her family, traveling to the beach, and being outdoor