The EDGE Executive Team

Rick G. – Owner

Rick Gramhill, Owner/President of EDGE Building Services began his career in the janitorial industry in 1991 by taking a grass-roots approach in starting up Care-Takers Building Maintenance, Inc. Care-Takers went on to blaze a trail in quality and customer service that created a nearly unmatched formula for success. Rick made the difficult personal decision in 2005 to sell Care-Takers to a Minnesota based firm. He continued to lead the company until his resignation in late 2008.

In early 2013, Rick utilized his experience from inception-to-sale of Care-Takers to create his next business model now known as EDGE Building Services, Inc. Rick then began carefully selecting talent from both janitorial and non-janitorial industries thus building a diverse and multi-dimensional management team with a combined total of well over 75 years serving clients in the Phoenix metropolitan area.

In his spare time Rick enjoys spending time with his kids and playing hockey.

Gina R. – General Manager

Gina Rouban is the General Manager at EDGE Building Services. As a graduate of the W.P. Carey Business Program / School of Global Management and Leadership at ASU, Gina began her career in Property Management transitioning into a successful marketing and account management role for one of the largest national providers of commercial restoration and reconstruction. After several years as a national account manager, Gina returned to her passion,

Which entails working for a local Phoenix based company with a significant involvement in the Arizona Real Estate Market.

As General Manager, Gina oversees all aspects of management, strategic planning, operations and sales for EDGE Building Services. She works around the clock as a support to the EDGE team and ensures Contract compliance and execution.

Gina is actively involved on both a national and local level with BOMA, IFMA, NAIOP, and USGBC. She is on the Board of Directors in IFMA and chairs to the Social Events Committee. She also chairs the Communications Committee for BOMA Greater Phoenix.

Gina resides in Downtown Phoenix and is strong believer in the growth of the central corridor and the downtown Phoenix community. She is an advocate for local business and enjoys the eclectic nature of the city and the many businesses that call Phoenix home.

Javier D. – Vice President of Operations

Born and raised in the Dominican Republic, Javier moved to the States after being recruited by the Colorado Rockies where he played four years as their third baseman. He remained fond of the time he’d spent in Arizona so as his pro-sports career was coming to a close, he decided to put down roots in the Valley of the Sun. Once settled, he discovered a new passion – the janitorial industry.

Javier recognized early on that the goal of consistent, quality service could only be achieved by creating and implementing operational efficiencies that continually improve the overall client experience. He can often be heard using the phrase, “satisfaction is the enemy of perfection” – in other words, once satisfied with our performance, we no longer seek to perfect it. Javier credits his janitorial success to this personal philosophy and as a member of TeamEDGE since 2017, has continued to call on it to catapult the company’s Operations and Special Services to all new highs.

In his spare time, Javier enjoys spending time with his kids but can also be found on any one of the many beautiful golf courses Arizona has to offer…using his batting skills to perfect his golf swing.

Christina H. – Vice President of Human Resources

Christina graduated with a master’s degree in Business Administration with a concentration in Human Resources.  She relocated to Arizona in the fall of 2018 from the Washington D.C. area where she’d been living and working for 15 years. Having spent over 10 years in janitorial HR, she is incredibly skilled at turning the routine industry-specific challenge into an opportunity to create a better work environment.

EDGE was founded on the belief that the greatest asset of any organization is its people. It was this principle, coupled with Christina’s dedication to the overall employee experience, that made her the obvious choice for this pivotal role. Since coming on board in 2019, Christina has been instrumental in bringing focus to EDGE’s core values; implementing technology for increased productivity and efficiency; introducing tools to better engage the overall workforce; expanding communication with remote team members, as well as developing reporting to measure company effectiveness. 

In her spare time Christina enjoys golfing (even on the hottest Arizona afternoons), running or training for a race, reading anything non-fiction and spending time with her three dogs: Beau, Talisker and Bella.

Kyle F. – Client Relations Manager

Kyle has been a valued member of the management team since joining EDGE in 2015. Working side-by-side with Operations management and field staff, Kyle consistently delivers the optimal EDGE experience for each and every client he supports.

In his client service and contract compliance roles, Kyle’s proactive approach to quality control has allowed him to develop numerous partnerships; many of which he maintains to this day. In addition to his client relationships, Kyle’s involvement in multiple facets of the business along with his support of the company’s sales and retention efforts has proven crucial to EDGE’s ongoing business development. And while Kyle feels a tremendous sense of pride for the professional recognition received during his tenure with EDGE, it’s the lasting friendships he’s cultivated through the years that he treasures most.

Prior to joining EDGE, Kyle attended the University of Wisconsin-Milwaukee before working in the commercial real estate management and insurance case design industries. Kyle currently resides in Phoenix where he enjoys spending time with his dog Tucker, attending concerts and festivals, as well as skiing, biking and hiking.

Erin B. – Senior Client Services Manager

When Erin signed on with EDGE in 2018, the wealth of experience acquired during her 10+ years working in the commercial property management field was just one of many Aces she had up her sleeve. A quick study, Erin was soon assigned her own accounts and working one-on-one with clients. During this period, not only did she impress her clients, she made is clear to EDGE management that her high-level customer care and communication skills could benefit the company on a much greater scale.

For many industry providers, Erin’s current role is not one they give much consideration to staffing. This is undoubtedly because for the candidate to be effective, they’re required to be incredibly detailed with superior organization, and time management skills. This is a rare combination and one that EDGE was fortunate to procure when Erin joined the team.

Because Erin truly loves what she does, her ability to service EDGE clients is unparalleled. Erin’s forte is providing custom reporting according to the needs of the client (yet another one of those Aces). To quote Theodore Roosevelt, “Far and away, the best prize that life offers is the chance to work hard at work worth doing.” From Erin’s perspective, she knew immediately that she’d found the right company when she found work worth doing.

Molly P. – Client Service Manager

Molly began refining her customer service skills as a student at Arizona State University. By the time graduation rolled around, she had not only earned her bachelor’s degree in Liberal Arts and Science but had developed a strong background in helping others in both an academic and professional setting.

Since joining the team in 2018, Molly’s relaxed yet matter-of-fact approach has remained popular with EDGE clients across the board. Her approach and demeanor have allowed her to create meaningful, positive client relationships which are bolstered by a combination of proactive communication and quality control. As a result, Molly has developed a loyal client following who routinely request she be assigned as their CSM even prior to issuing an RFP. Exceedingly gracious, Molly rarely passes up an opportunity to credit her EDGE teammates for a job well done. At the end of the day, it’s clear that Molly truly enjoys what she does. A fact which is reflected in the respect garnered from not only EDGE management and peers, but from her devoted clients.

Molly spends as many waking hours outside as possible. As a resident of Tempe, she can often be spotted riding her mountain bike around town or paddle boarding on one of the many beautiful lakes around the state. Adventure is her middle name so she’s not one to shy away from the road less traveled...that is, as long as it’s a path for biking, hiking or one that leads to a camp site.

Matt H. – Business Development Manager

A graduate of Midland University located in Fremont, Nebraska, Matt earned his bachelor’s degree along with academic recognition from the Dunklau School of Business Program. He was also named 2008-09 Academic All-American as a scholarship athlete in baseball. Following his college years, Matt made his home in Denver to begin a career in digital printing. However, technology-driven changes in the industry combined with the Colorado climate soon presented a new opportunity in property maintenance with CAM Services. After 4 years in the snow removal business, Matt left the cold behind when he relocated to Phoenix to be closer to his family.

Prior to joining EDGE in 2020, Matt honed his sales and relationship building skills managing the Maricopa County account for C&S Sweeping Services. As an integral member of the team, Matt draws on his industry experience as well as his willingness to...in his own words, “get his hands dirty” to forge new relationships while continuing to strengthen existing ones.

In his spare time, Matt loves creating memories with his wife and two small children. Sports are still near and dear to Matt’s heart as he can often be found tossing around a baseball, playing golf or on the occasional Mid-Western hunting/fishing getaway.

John P.– Business Development Associate

When meeting John for the first time, it takes only moments to sense the undeniable passion for what he does and his drive to succeed. Even clearer is his love for engaging with people on all levels and making a positive impact on their lives. Despite the most challenging of days, you can always count on John to elicit a smile from everyone in the room.

Throughout his 26+ year career, John has held a variety of high-level sales and marketing positions as well as owned/operated several businesses and franchises. John points to his dedication to providing exceptional customer service as his biggest source of pride and the heart of his success. Since coming on board in 2019, John’s commitment to this principle has resulted in exciting new business opportunities for EDGE.

Born and raised in California, John enjoyed all things sports...from running marathons to playing college football as the offensive tackle for Harbor City College. Post HCC, John even went on to wrestle in the Colorado State Games. Since relocating in 2014, John and his family now consider Arizona their forever home. Happily married for going on 30 years, John and his wife are proud parents to two grown children, both of whom are Arizona State University graduates. In his spare time, John can often be found enjoying activities with his family such as bicycling and watching UFC.

Oscar P. – Director of Operations

Oscar officially began his career in janitorial after relocating to the United States from Guatemala where he’d recently graduated college with a degree in Accounting. Over the next four years, Oscar learned everything he could about the cleaning industry, which included carpet and floor care. His dedication, along with his years of college studies and computer classes soon paid off as he rapidly ascended the ranks of each organization he joined. Shortly after accepting the position of Area Manager for one of Arizona’s largest cleaning companies at the time, he was promoted to District Manager. Before he knew it, he was a Regional Manager in charge of a yearly revenue of over ten million dollars.

After joining EDGE in 2016, history soon repeated itself as his knowledge of the industry catapulted Oscar to the position of Director of Operations. With his assistance, EDGE also experienced a period of unprecedented growth; ultimately tripling in size. In his current role as Director of Operations overseeing night operations for the East Valley, Oscar enjoys working with the entire EDGE team on a daily basis. After 25+ years in janitorial, Oscar still greets each day with a positive, “can-do” attitude that is an inspiration to all.

Oscar’s interests and hobbies over the years have certainly run the gamut. Starting with his fascination for motorcycles at the age of fifteen. He loved riding so much that he even participated in motocross competitively. After limited success (and a few broken bones), Oscar opted for soccer instead, along with a few other sports. In the end, he concluded that computers were a better fit as a long-term hobby...not to mention, a heck of a lot safer.

Josh H. – Operations Manager – Days

Having amassed 20+ years in operations; twelve of which spent working for one of the largest retailers in the country, it was clear Josh’s skills and experience would be a perfect addition to EDGE’s management team. Born and raised in Arizona, Josh was especially drawn to EDGE’s commitment to maintaining a local presence here in the Valley.

From the moment he came on board in 2019, Josh worked tirelessly towards his goal of ensuring ongoing training and an emphasis on workplace safety are at the forefront while delivering consistent, high-quality service. No easy feat in the ever-changing world of janitorial; however, Josh admits his secret to achieving this goal is a simple one: create a positive environment by promoting open communication and inclusivity. This formula has allowed him to maintain continuous, high-level service by retaining existing team members and attracting new talent, thus cementing Days’ future growth and success.

In his spare time, Josh enjoys snowboarding, landscaping, gardening and frequenting museums (he actually aspires to having one day, visited every museum in the world). He’s also a military buff with an affinity for building military airplane models. His love of the outdoors was no doubt influenced by his upbringing on the same working cattle ranch his family owns/operates to this day. While it’s not difficult to see where he derived his work ethic, Josh attributes his overall philosophy to the iconic words of Winston Churchill: “To improve is to change; to be perfect is to change often”.

Frank S. – Director of Operations – West

Frank’s first opportunity in janitorial was as a general cleaner for commercial offices in/around the Phoenix Metro area. Unbeknownst to him at time, he was embarking on a 30+ year career in the industry that would lead him to EDGE in 2019.

Born and raised in Phoenix, Frank decided to capitalize on his understanding of the business community and combine it with the knowledge and experience gained in his early years in janitorial to form his own commercial cleaning company. He made the most of his role as a small business owner by becoming well-versed in day-to-day operations while remaining current with the trends and technology shaping the industry. One of the many high points for his company was being awarded the contract for Arizona State University’s Athletic Department. As an Arizona native and life-long Sun Devils fan, Frank still looks back at that moment with a tremendous sense of pride. However, he’s quick to note that with every success there was the inevitable disappointment but that it was those perceived failures that resulted in the most valuable lessons and profound opportunities.

Frank continues to call Phoenix home where he spends as much of his downtime as possible outdoors - camping, riding quads, hiking and kayaking. He also enjoys coaching youth football and wrestling at the local high school.

Saul V. – Special Services Manager

In 2003, Saul’s career began when he accepted his first job selling pre-paid phone cards to Arizona retailers with a predominantly Hispanic clientele. He spent the next few years sharpening his customer service skills while working in a variety of industries, including janitorial.

In 2014, Saul was hired on with EDGE as a General Cleaner. Within a few months he was made Building Lead for a property managed by one of EDGE’s largest clients. This quickly led to Supervisory and Assistant Manager positions. In his current role, Saul manages the Special Services division of EDGE in which he ensures his team receives consistent training in safety awareness, as well as in the operation, care, maintenance and repair of the required equipment. His team’s projects range in scope from carpet and floor care, window cleaning and power washing, to construction clean-up. Saul understands the expectation, which is the reason he works night after night and one-on-one with his team as needed to ensure every job is performed with the highest quality standards in mind and results in 100% customer satisfaction.

Saul’s achievements continue to be an example to every EDGE employee on all levels throughout the company. His story is one that EDGE has been deeply honored to have played a role and strives to recreate in those team members that demonstrate strong leadership potential and an eagerness to grow their knowledge of the industry and acquire the skills necessary to succeed.

Heather O. – Director of Administration

Heather began her janitorial career in Client Services.  Her strong communication skills, detailed approach and dedication to quality soon resulted in increased client retention, respect from her industry peers and ultimately, an opportunity to join TeamEDGE in 2013.

Flash forward to present day, Heather now uses her knowledge and experience to focus on back-office operations. As EDGE’s Director of Administration, a typical day entails reviewing/drafting and tracking of new and existing client contracts and special service agreements; IT/systems and platform support; HR compliance and coordinating fleet vehicle repair and maintenance, just to name a few. This wide variety of responsibilities involves interaction with team members of all levels and in all departments along with both current and prospective clients.

For Heather, the best part of being a member of the janitorial community all these years can be summarized in the classic U.S. Navy slogan… “It’s not just a Job, it’s an Adventure”.

Xochitl M.– HR Generalist

Upon joining EDGE in 2015, Xochitl observed that in general, the janitorial industry tends to underestimate the potential of those hired to perform the work that, more often than not, determines an organization’s success. Since then, she has worked diligently towards one of EDGE’s primary missions: to tap into each individual’s potential by developing and implementing programs geared to engage both staff and applicants alike.

In pursuit of this, Xochitl’s emphasis has been on training curriculum that focuses heavily on professional development and communication. In addition, she has been integral in redefining the process to source and recruit of the most qualified candidates. Despite her ever-growing list of responsibilities, Xochitl continues to be a tremendous resource for every level of staff. She is acutely aware that her role in keeping TeamEDGE happy and healthy requires aligning HR strategy with the company’s mission. Whether she’s rolling out policy at the corporate level or guiding employees through the maze of new technology, Xochitl is always on the lookout for new ways to increase her effectiveness and continually advance these goals.

Born and raised in Phoenix, Xochitl has witnessed the awe-inspiring metamorphosis of her hometown over the years and wouldn’t dream of living elsewhere. She relishes time spent with her husband and children but as the hostess-with-the-mostest, she’s often called upon to host extended family get-togethers. When she’s not party planning, Xochitl enjoys painting and exploring nature.

Tegan R. – Sales and Customer Service Support

As one of EDGE’s numerous team members native to Arizona, Tegan hails from Tucson. Despite the obvious choice, she took a decidedly different path in attending college at Northern Arizona University where she graduated with a bachelor’s degree in Creative Media & Film.

After relocating to Phoenix, Tegan continued to build on her media expertise while expanding her already established customer service background. Since joining EDGE in 2020, she has been instrumental in creating company-specific video training content in multiple languages which is then delivered electronically to our field team members. This has allowed EDGE to avoid potential service interruptions while further enhancing training. Tegan has also been a key factor in affording Client Services and Sales additional time to conduct crucial site visits. This has proven invaluable in establishing and maintaining client relationships and quality service.

In her free time, Tegan enjoys photography, painting, staying up to date on editing techniques and spending time with her dog Huey, her loving Shar-Pei.